Current clients, please click here.
Here is what some of our clients had to say:
Drug Store Chain Client
“We have found that the individuals in Customer Feedback have been nothing less than outstanding in helping us achieve higher standards in customer service. They have been extremely cooperative in tailoring their services to meet the specific needs and desires of [our company]. Their reports have been very helpful --- comprehensive, consistent, and objective. We use their feedback to reward positive performance and to provide supportive coaching when appropriate.
While we face the same challenges many retailers do today with rising costs and the need to control expenses (including salary expenses), we have found that our customer service has never been better. We credit Customer Feedback for playing a major role in helping us elevate our customer service to new heights --- they are a great strategic partner for our company!”
Restaurant Chain Client
“I have been using Customer Feedback for almost ten years. I have found using a professional shopper service for getting the “customer’s view” of the operation very beneficial. Many successful procedural changes have been made as a result of shopper information including recipes, service procedures, plate presentation, music and décor.
One of the things that makes working with Customer Feedback so pleasurable is their ability to respond to my needs and quickly implement modifications. Over the years, [we have] gone from measuring food, service and cleanliness to also measuring friendliness, ambiance, sales, merchandising and more. Always I found that adjustments were incorporated into the Customer Feedback shopper forms immediately upon request.
[We] take pride in the sense of urgency to customer’s needs and it is clear that Customer Feedback employs the same operating philosophy.”
Here is what some of our clients had to say:
Drug Store Chain Client
“We have found that the individuals in Customer Feedback have been nothing less than outstanding in helping us achieve higher standards in customer service. They have been extremely cooperative in tailoring their services to meet the specific needs and desires of [our company]. Their reports have been very helpful --- comprehensive, consistent, and objective. We use their feedback to reward positive performance and to provide supportive coaching when appropriate.
While we face the same challenges many retailers do today with rising costs and the need to control expenses (including salary expenses), we have found that our customer service has never been better. We credit Customer Feedback for playing a major role in helping us elevate our customer service to new heights --- they are a great strategic partner for our company!”
Restaurant Chain Client
“I have been using Customer Feedback for almost ten years. I have found using a professional shopper service for getting the “customer’s view” of the operation very beneficial. Many successful procedural changes have been made as a result of shopper information including recipes, service procedures, plate presentation, music and décor.
One of the things that makes working with Customer Feedback so pleasurable is their ability to respond to my needs and quickly implement modifications. Over the years, [we have] gone from measuring food, service and cleanliness to also measuring friendliness, ambiance, sales, merchandising and more. Always I found that adjustments were incorporated into the Customer Feedback shopper forms immediately upon request.
[We] take pride in the sense of urgency to customer’s needs and it is clear that Customer Feedback employs the same operating philosophy.”