Seeing your business through the customers' eyes.
Customer Feedback Mystery Shopping Services
Customer Feedback provides top quality management information to companies that want to measure and improve the quality of their customer service. This data is processed in Customer Feedback's sophisticated and flexible information system, the Customer Satisfaction Information System (CSIS™), and delivered to management in useful, easy-to-read reports.
Shoppers
Learn more about being a secret shopper.
See what our clients have to say.
Distinguish trends in our full-color Flash Trend Analysis. Put our microscope on your stores to look for trends by time of month, time of year or regionally and nationally.
Service Facts
96% of dissatisfied customers do not complain directly and 91% will NEVER come back
68% of the customers who quit your business do so simply because of an attitude of indifference by your staff
A 5% increase in customer retention can boost profit by 25% to 125%
6250 160th Ave SE
Bellevue, WA 98006
Phone 425-888-7700 Fax 425-641-3647 info@customerfeedbackllc.com